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CONTACT THEATREMONKEY

Thank you for thinking of contacting Theatremonkey.com. This page is here to help answer your questions. Please read it carefully as many "Frequently asked questions" are answered online already... which will save you an email!

If you are unable to get to a performance for any reason: You should contact the company who sold you your tickets as soon as possible - and before the performance start time if you can. If you are unsure, information on how to do so appears below on this page.

Please note that the Theatremonkey.com CANNOT assist in any way with these problems, as it is not connected with any venue.

So, to start:

Is your question about tickets you have bought?         NO? CLICK HERE.
The Theatremonkey.com office is NOT able to answer any question about tickets that have been bought through any website or telephone number listed on Theatremonkey site pages.

All sales through companies highlighted on this site are backed up by the customer service staff at each ticket agency. Contact details for them are:

Lovetheatre.com (for Theatremonkey Ticketshop) 020 7420 9778 (0044 207 420 9778 if calling from outside the United Kingdom),
Ticketmaster 0333 321 9999 (local rate call)
See Tickets 0843 515 9400
Encore Tickets 0207 400 1253 (0044 207 400 1253 if calling from outside the United Kingdom) or 0207 492 1515. http://www.theatresnowinfo.co.uk/snow-info is another source of information.
MDQ Tickets (Shows In London) 0203 567 0620 (local rate call)

A full list of all other STAR member ticket agencies is available here.

For tickets bought via the theatres themselves, contact details appear on the theatre listings page. Please use the "Venue A to Z" index to locate these.

No contact details for non-STAR member ticket agencies are available from either STAR or theatremonkey.com, and neither organization is able to assist with any ticket sales query from these non-member companies.

We are also NOT able to answer ANY question regarding tickets bought from online auction websites.
 

 

So, not about tickets? Is your question covered in the list below - please read!
PLEASE NOTE: Theatremonkey is an independent listings website - it is NOT connected with ANY venue listed on it. To contact a specific venue, please use the box office details listed on each page.

Since Theatremonkey.com has few resources for answering emails, using this online list before emailing helps us a lot and is deeply appreciated. If the question you have asked is answered in the following list, then emailing us will usually result in us sending you copy of what is already posted online, as we have nothing more to add, alas!

Poor Weather Conditions / transport strikes or any other unexpected event affecting the general public: If you are unable to get to a performance due to weather conditions / transport strikes or any other unexpected event affecting the general public, you should contact the company who sold you your tickets as soon as possible - and before the performance start time if you can. If you are unsure, information on how to do so appears on this page. Please note that the Theatremonkey.com CANNOT assist in any way with this problem, as it is not connected with any venue.

Frequently asked questions with answers posted - click on each one to read more.

Anything to do with the book "Theatremonkey: A Guide to London's West End."

I have a problem with the Theatremonkey Mailing List. (Please read before emailing us on this one!)

Do you have a seating plan for the O2 arena at the London Dome?

I am a fringe theatre company who would like you to post our details on your Fringe Theatre page

How do I contact a particular performer or actor?

How do I get a donation for a charity event / can you donate anything?

How do I get work experience?
How do I become an actor in the UK?
How do I find out about careers in other aspects of theatre?
 

What is the difference between "preview" performances and "normal" performances?

What are "Day Seats" and what does "Personal Callers at the Box Office" mean?

The phone number for my theatre is different from others I've seen on leaflets / listings elsewhere?

What time and when can I collect the tickets I bought online or by telephone, and that were not mailed to me, from the theatre box office?

How often are pages updated / what happens if they are not?

Enquiries about any aspect of the Theatremonkey Ticketshop, including after sales service, and ticket availability

What do I wear for theatre outings in the West End?
What do I wear to events at the Royal Albert Hall?
What do I wear to pop concerts?

I have a problem with tickets purchased from the box office or an agency other than Theatremonkey Ticketshop / Lovetheatre.com

Do you know if tickets are available for a particular show?
Can you help me pick between two specific seats?
Alternatives to credit card bookings

What else is there to do in London?
Is London Safe?
Can you recommend anywhere to eat in London?

Why don't you cover the Royal Opera House / Do you have any information about it?
Why don't you cover the London Coliseum / Do you have any information about it?
Why don't you cover the Globe Theatre / Do you have any information about it?
Why don't you cover my other favourite venues like Cadogan Hall / Do you have any information about it?
Why don't you cover the Shepherds Bush Empire / Do you have any information about it?
Why don't you cover the Sadler's Wells Theatre / Do you have any information about it?
Why don't you cover the Theatre Royal, Stratford East / Do you have any information about it?
Why don't you cover the Young Vic Theatre / Do you have any information about it?

How reliable is the advice you give?
Explain your colour coding and seating advice?
Where can I find out more about this site in general?
Cookies: The 2012 UK E-Privacy Directive. How this affects Theatremonkey.com users.

Is there a site like yours for New York Theatre?

 

Your question still isn't answered?

OK... just three final things to read before emailing, please...

1) Theatremonkey website is a theatre consumer information website. It does not sell theatre tickets itself and cannot advise on specific availability on the theatremonkey.com address below.  It is NOT connected with ANY venue listed on it. TO CONTACT A SPECIFIC VENUE, please use the box office details listed on each page. PLEASE do not send any box office ticket enquiries / after sales problems to the theatremonkey website address. For theatremonkey ticketshop / Lovetheatre.com email enquiries click here.

2) The monkey tries to reply within 7 working days - though of course technical problems can make this longer. E Mails received after 5 pm Friday or on Saturday, Sunday or English Public Holidays are opened on the next working weekday. 

3) If you are going to send us an email, please REMEMBER TO ADJUST YOUR SPAM-FILTER TO ALLOW A REPLY FROM OUR ADDRESS!

 

Thanks for reading through all the above... to contact us,

maybe to tell us what you think about this web site, pass on your own theatregoing experiences, send in a review, or ask a question not covered on the list above: 

E Mail:
REMEMBER, AGAIN, TO ADJUST YOUR SPAM-FILTER TO ALLOW A REPLY FROM THIS ADDRESS, PLEASE! ALSO, PLEASE PUT A RELEVANT SUBJECT HEADING IN YOUR EMAIL. For security reasons, blank headings and those which look like spam are deleted without being opened.

Please remember that the office is CLOSED from 5pm on 14th April 2017 until 10am on 18th April 2017. Emails received during this time will be answered / posted online after that date. Click Here or scroll to the top of this page for further information.

Please be aware that the Theatremonkey.com office can NEVER assist with ticket sales enquiries. Please see details above on this page for help on dealing with this issue among many others.

 

For enquiries about any aspect of the Theatremonkey Ticketshop, including after sales service, and ticket availability: Email: tix@lovetheatre.com - please do not send general questions about theatremonkey itself to this address!! Ticketshop sales enquiries ONLY can be dealt with on this address, Theatremonkey website enquiries CANNOT as this is a separate and independent ticket agency company. This ticket agency can also be contacted by telephone on on 020 7420 9778 (0044 207 420 9778 if calling from outside the United Kingdom). Monday to Friday 10am until 8pm (Saturday 10am to 6pm, Sunday 10am to 4pm).

Theatremonkey respects your privacy; view our response and privacy policy.
 

 

THEATREMONKEY SITE CONTACT POLICY
1) Theatremonkey respects contributors privacy. Your email details will NEVER be stored or passed to third parties for any reason whatsoever, including commercial. Theatremonkey complies with the United Kingdom Data Protection Act. 

2) Any material published by mistake will be removed immediately on request. 

3) Your name and/or Email address will NOT appear next to any published comment unless specifically requested.

4) Material submitted to Theatremonkey - for publication or not - becomes copyright of theatremonkey.com and its owners and operators for future use and exploitation as the site decides. The writer agrees to assign their copyright of their work to this site by the action of forwarding it to theatremonkey.com. Contributions can only be accepted on this condition. 

Back to FAQ's page.

 

FRINGE THEATRE COMPANIES - Listings Submission information.
Theatremonkey.com is always happy to hear of fringe events..

FOR MOST EVENTS AT KNOWN FRINGE VENUES, we use an automated system, showing the venue's "What's On" page automatically. BEFORE CONTACTING US, do please check whether your venue is listed this way by CLICKING HERE. If the venue is listed with "Events at this venue," then there is NO NEED TO CONTACT US - your listing will appear automatically.

If your venue is not listed at all, please follow the following rules when submitting a listing:

1) Your event must be professional, and taking place at a professional venue WITHIN the LONDON M25 area. Occasionally we list semi-professional companies and events slightly outside the London area, but this is considered on a discretionary basis in each individual case. Please note that certain professional venues may be excluded for operational or other reasons.

2) Your listing MUST be in a "cut-and-paste" format. That means either a 'plain text' email or Word document. If you send a PDF, please MAKE CERTAIN it can be "cut and copied." Do not 'seal' it as WE CANNOT ACCEPT ANY LISTING SENT IN ANY NON-COPYABLE FORMAT. Please also note that in particular, just sending a scanned copy of a publicity leaflet is not accepted, and theatremonkey.com will not list or reply to any company submitting details in this manner.

3) Any attachments MUST be guaranteed virus-free and MUST be smaller than 1MB when sent. JPEG, GIF or similar files are acceptable, but theatremonkey.com reserve the right not to use any material it cannot access / electronically manipulate easily.

4) A maximum of TWO photographs / title graphics may be submitted with any listing request. Photographs and graphics MUST conform to our "no bare flesh" rules. This means that images of an adult nature, and those containing more than a minimal quantity of skin exposure cannot be used on the site. The monkey isn't being prudish - this policy exists for two reasons: a) to conform with our server host policy and b) to protect the performers concerned. In the past, some photographs have been reproduced on less savory internet sites without permission of the person concerned. This has caused problems to the actor featured, so the monkey rule is in place as a precaution. If you have doubts about whether your graphic complies with this rule, please do check with us first.

FINALLY: Please make sure your listing is complete before you email it to us. In particular we need to know:
a) If it is not already on our fringe page: the full name and postal address - including postcode - of the venue. If it is above a pub, please make the pub name clear.
b) The exact dates of performance e.g. Monday 3rd to Friday 12th March 2020.
c) The exact days of the week of performances. Just telling us it is on between the 3rd and 9th is NOT sufficient! We need to know if performances are Monday to Friday / Tuesday to Sunday / Tuesday to Friday with no Thursday performance etc.
d) Performance Times on each day of the week, e.g. "Monday to Friday at 7pm, Saturday at 3pm and 8pm" etc.
e) If it is not already on our fringe page, or is different from that shown there: Box office telephone number / online site for people to buy tickets.
f) Ticket prices, including any specific rules about who concessions apply to.
g) If it is not already on our fringe page: Nearest public transport to the venue - underground / mainline station or bus if no station is nearby.
h) brief details about the production - synopsis of plot, author and director are sufficient. Biographies of cast and creative team are not required and are not used online.

TO PREVENT FRAUD, TICKETS MUST ACTUALLY BE ON SALE BEFORE WE CAN LIST YOUR PRODUCTION.

An incomplete listing will be rejected as theatremonkey.com does not have facilities to conduct research to supplement incomplete submissions.

To send us a listing, email the address above. Provided it conforms to the above rules, your listing will appear as soon as possible on the Fringe Theatre page. If your submission has not appeared within fourteen working days, please check it is complete and conforms to the rules above, then re-submit.

 

 

 

 

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Comments about this page are welcome Contact Us. No responsibility is taken for accuracy of information, No liability can be taken for loss relating to individual use of data contained on this site. 'About Cookies' and 'Our Website, Your Privacy': The theatremonkey.com website DOES NOT use "cookies" on its website at any time. It does link to sites which do use "cookies" to track sales / site navigation information. Click Here for more information - as required by the 2012 UK E-Privacy Directive. Use of this site constitutes agreement with the above. E&OE. Last Update: 15 April 2017 12:27